Customer Service

Letchworth Garden City

Call Centre / CustomerService

25000 Annual


Customer Service, Letchworth

Up to £25,000 DOE

This is an ideal opportunity for someone with 6-12 months office/customer service experience who would like to progress and train to become a Scheduler.

As a Scheduler, you need to be able to work at a fast pace, be organised, able to priortise and be confident on the phone.

Once trained, your responsibilities will be as below: -

  • Responsible for all open jobs within an allocated region, ensuring that the progress of all jobs is monitored and that exceptions are flagged when required.
  • Working within targets and SLA agreements
  • Ensure all reactive jobs are scheduled, customer portals are updated.
  • Communicating with customers throughout the lifecycle of jobs, ensuring communication steps are completed.
  • Monitor engineer activity within the region vs schedule for the day.
  • Maintain positive working relationships with customers, field engineers and colleagues across the business.

You will also have excellent communication skills and a good working knowledge of Microsoft Office

Hours: Monday to Friday 8.30am - 5.00pm plus on call cover (this is on a rota basis, approximately 1 in every 6 weeks) £250 is paid for on call cover.

Holidays: 22 days holiday plus bank holidays

Car park


It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, if you have not heard from us within 7 days, please take it that your application has been unsuccessful on this occasion.This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business.


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