Care & Support Team Leader

Letchworth Garden City

Healthcare & Medical

30000 Annual


Care & Support Team Leader


26,409 per annum

A rare and exciting opportunity has arisen for a strong & dynamic Team Leader to join the Care & Support Mental Health and LD team in Letchworth/Baldock. Within this role you will help lead and encourage staff to support residents with enduring mental health issues. This can be challenging but rewarding in equal measure. There is no personal care but there will be some medication prompts & administration. You will be working from various houses across Letchworth & Baldock.

Overall Responsibility To provide people and resource management within services across Letchworth and Baldock effectively to ensure compliance with contractual, regulatory, and business requirements, while delivering excellent, personalised, value for money services to customers. Participate in the effective management of staff, service budgets and other resources to ensure commercial viability and strengthen Metropolitan?s market position; and promote a culture of customer engagement in shaping service delivery. There is no direct budget responsibility in this position.

This is a predominately Monday to Friday position, but we would expect you to be flexible and reactive to the service?s needs and requirements. The role may require some shift work, including some weekends and bank holidays. You will be expected to be part of a supported on-call rota, for which you will be paid for.

Key responsibilities:

  • Support the development and remodeling of services, raising the profile of care and support services and the Metropolitan offer to customers.
  • Responsibility of staff rotas, fair allocation smooth running of the services
  • Assist in the development, delivery and reporting on team plans for designated service area to evidence high quality service delivery.
  • Promote the Metropolitan vision and culture and embed within core areas of responsibility to enhance Metropolitans reputation in the marketplace. Work within timeframes set by internal and external stakeholders to role model ?gold standard? delivery.
  • Recruit, induct, develop, and manage the performance of staff to deliver cohesive, high performing teams which achieve performance targets and consistently high-performance standards, this includes the assessment of learning activity where required.
  • Manage the scheduling and deployment of team members (including annual leave and absence) to achieve optimum care levels for customers as well as providing a cost-effective staffing model for the service.
  • Support Team Managers to manage service income and expenditure budgets effectively, to meet contract and business requirements, maintaining excellent standards of service delivery.
  • Assist with the monitoring, management and reporting on performance and risk, taking appropriate action to deliver compliance with quality standards, business targets, contractual and regulatory frameworks.
  • Assist the new business team with the identification, bidding and implementation of commercial opportunities.
  • Conduct staff supervisions, appraisals and one to ones on a regular basis.
  • Would be required to recommend best practice methodology to workstream leads

Personal Attributes:

  • A competent Team Leader and task Supervisor with the ability to inspire teams to achieve the very best through instilling a performance management culture.
  • An excellent communicator to your customer audience, presenting care and support issues in a user-friendly manner.
  • Good IT literacy and organisation of Outlook calendars
  • An affinity with the work of the care sector.

Essential criteria:

  • NVQ3 qualification or willing to work towards
  • Demonstrable understanding and experience of the needs and issues of the customer group.
  • Experience of working with and engaging customers and an understanding of personalisation and co-production in health and social care.

Please note :- we do not currently offer visa sponsorship.

What?s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ?Beliefs day? once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit ? interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


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