My client is looking for a dynamic and motivated Senior Administrator to support a small team in the efficient delivery of pallet shipments across the UK. This role requires active participation in daily operations, ensuring a high level of customer satisfaction while maximising carrying capacity. Accurate administration skills, flexibility, and IT literacy are essential, along with a proactive willingness to learn and lead by example. Key Responsibilities:

• Utilise the Track order & dispatch software for efficient management of daily operations.
• Work closely with customers to exceed their expectations and address any concerns promptly.
• Conduct office administration tasks, including accurate data entry, filing, and invoicing.
• Identify optimal pallet fill opportunities and manage distribution strategies.
• Manage and document issues, particularly damaged goods, and complete necessary insurance forms.
• Analyse opportunities for process improvement and lead cross-functional development of solutions.
• Drive implementation of solutions to enhance operational efficiency.
• Promote and optimise European pallet services.
• Handle customer service inquiries via emails, calls, and web messages.
• Collect and account for all Proof of Deliveries from Pallet Track.
• Monitor and follow up on outbound deliveries at scheduled times.
• Download jobs from the web portal, update collections board, and manage 3rd party collections.
• Timely job entry, ensuring proper rates are assigned, and all jobs are added to the board promptly.
• Scan customer paperwork, driver deliveries, and run sheets.
• Undertake additional duties contributing to the smooth running of the business.

• Strong organisational and administration skills.
• Excellent communication and customer service skills.
• Proficient IT skills.
• Flexibility and willingness to adapt in a dynamic environment.
• Problem solving skills
• Previous experience in logistics would be advantageous.

• 25-28K
• 20 days holiday + 8 Days BH
• Pension
• Parking
• Friendly, supportive team
• Morden offices