As a Gas and Heating Breakdown Technician atParadigm, you'll be part of our dedicated Direct Labour Operation(DLO). We provide everything you need in your role, from a fullyequipped hybrid van and fuel card to a mobile phone, tablet, andthe necessary work clothing. Your primary focus will be ondelivering high-quality gas services, including breakdowndiagnostics, repairs, and servicing, to our customers across ourextensive property portfolio.

You will be theface of Paradigm in the community, ensuring our customers receiveprompt, courteous, and professional service. We aim for afirst-time fix wherever possible, and your expertise will becritical in maintaining the safety and comfort of our customers'homes.

KeyResponsibilities:

• Gas Servicing and Repairs:Carry out gas servicing and breakdown repairs to a high standard,adhering to all relevant regulations and codes of practice. Ensureall work is completed within target timescales and to Paradigm'sexacting standards.
• Documentation: Complete allnecessary documentation, including certificates and reports,accurately and promptly, in line with companyprocedures.
• CustomerInteraction: Engage with customers professionallyand courteously, ensuring that their experience reflects Paradigm'scommitment to excellent customer service.
• Health and SafetyCompliance: Follow all health and safety procedures,conducting task-specific risk assessments, and reporting any unsafeconditions or practices.
• Efficient Resource Use:Manage materials and equipment effectively, minimising waste andmaintaining adequate van stock levels to ensure jobcompletion.
• TeamCollaboration: Work closely with other team members,reporting to the Gas Supervisor and liaising with the CustomerServices and Compliance Scheduling Team to ensure seamless servicedelivery.

What We'reLooking For:

• Essential Qualifications:ACS Gas Qualifications - CCN1, CENWAT, HTR1, CKR1, CPA1.
• Experience: Significantexperience in gas and heating breakdowns across a range of domesticappliances.
• TechnicalSkills: Competence in electrical work related toheating systems and a methodical approach toproblem-solving.
• Knowledge: Strongunderstanding of relevant legislation, building regulations, andhealth and safety standards.
• Communication: Clear andeffective communication skills, with a commitment to excellentcustomer service.
• DrivingLicence: A full, valid manual driving licence isessential.

Location:Paradigm Housing Group manages over 16,000 properties acrossBuckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire,Cambridgeshire, Berkshire, and neighbouring areas. In this role,you'll travel across our property portfolio in a company van (fuelcard provided for business use) to carry out gas servicing andbreakdown tasks.Our head office is located in WooburnGreen, near High Wycombe, with an additional office in Chesham.Interviews will be held at our head office.

FurtherInformation:

For thefull job description, role-specific requirements, and personspecification, please click apply, this will take you through tothe full job listing on our website, please refer to the attachmentat the bottom of this page.

Thank you for yourinterest in Paradigm Housing Group.

Shortlistingwill be conducted based on the essential and desirable criteriaoutlined in the person specification. We reserve the right to closethis role earlier than the published date should a suitablecandidate be identified.