The Role

Willmott Dixon is looking for an Infrastructure Engineer, specialising in Networks, to join our busy in-house Infrastructure team. This an exciting time to join the Infrastructure team which has recently been absorbed into our Service Operations team, leading to a more collaborative approach which is proving beneficial to the team and the wider business.

This opportunity would suit a CCNA certified Network Analyst / Network Engineer. You will ideally have at least 12 to 18 months of experience of 1st and /or 2nd line network support.

Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. However, please note that due to the nature of the role, occasional travel to Letchworth or other Willmott Dixon locations will be required according to business needs (e.g. for installations/project assistance etc).

Examples of a couple of upcoming projects that you will play a key role in include an SD-WAN implementation and a proxy replacement (possibly to FortiNet).

The IT team are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needsNot only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset and infrastructure that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2024 and beyond!

The Project

Key Responsibilities / Objectives

• Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies.
• Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner.

• Ensure technical compliance with Service, Technical and Security standards across the network service.
• Support the Microsoft Teams telephony service, ensuring this is running optimally for the business.
• Recommend appropriate site connectivity solutions and collaborate with sites to assure effective implementation.

• Plan, schedule and implement Change Requests through our Change Advisory Board.
• Support Principals in the write up of documentation including high and low-level technical designs.

• Implement technical installations and testing according to design documentation and project planning.

• Assist in the implementation of monitoring and observability for the network service and proactively identify and rectify performance/service issues.
• Identify opportunities to automate configuration and implementation of network technologies.
• Collaborate closely with the Infrastructure Team and the rest of the IT team to assure seamless implementations.
• Assist the Infrastructure team in developing and conducting Disaster Recovery plans to ensure business continuity.
• Maintain and further develop technical knowledge by keeping up to date with the latest network technologies, trends, and best practices.
• Maintain relationships with external vendors and utilise these relationships to assure the optimal running of the network service.

Essential and Desirable Criteria

Technical

Proven experience of:

• Excellent communication and interpersonal skills with the ability to confidently deal with stakeholders at all levels.
• CCNA level, LAN, WAN and routers protocols.
• Configuration of Network Layer 2/3 devices.
• Cisco ASA Firewall, FortiGate Firewall, configuring and Administering VPN setups.
• Working knowledge of QOS.
• A good understanding of proxy technologies (preferably Zscaler and FortiNet FortiSASE).

Qualifications and Membership

Essential

• Degree qualified in Computing or related discipline or equivalent professional experience
• Driving Licence

Desirable

• ITIL Foundation
• CCNA

Additional Information

Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits:In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.