Location: Norton Way Honda, Letchworth, Herts. SG6 1BLContract Type: Permanent/ Full timeSalary: OTE upwards of £45,400 per annum, plus company carHours: 45 hours per week - MONDAY to FRIDAY

A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years. Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.

Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.

Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

What you'll be doing:

• Oversee and lead the service team, ensuring exceptional customer service at all times
• Provide valuable support and direction, to our team of technicians, parts and service advisors
• Assist in the delivery of full aftersales service to our customers
• Maximise sales, and profitability for the department

What we need from you:

• Previous experience working as a Senior Service Advisor / Service Manager
• A clear understanding of the role expectations
• Exceptional interpersonal skills, outstanding communication both in person and on the telephone
• Dedication and commitment to supporting team members
• A full manual driving licence
• PC literate including MS Office
• Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.
• In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
• Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
• Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.

Benefits:

32 days annual leave (including bank holidays), increasing after 4 years of service, your birthday off paid, plus additional annual leave purchase scheme • Family-friendly benefits including Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages • Reduced rates on vehicle purchases & maintenance • Recognition of long service, every 5 years • Norton Way "Stars of the Month" award • Free eye tests • Improved Employee Assistance Programme • Tech purchasing benefits • Cycle to Work Scheme • Staff referral bonuses • Along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.

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